eCom Sol provides comprehensive testing and analytics solutions to help utility companies manage robust and reliable applications for Energy distribution & retail management, billing and support systems.
Our Application Rationalization & re-engineering process helps build leaner and more agile systems that improve organizational efficiency and reduce operational costs. Our team of experts analyzes your portfolio and recommends one of the following actions for each your applications: Retire, Repair, Reuse, or Rebuild.
Our highly skilled engineers provide 24*7 support that is globally integrated.
Our Services Offerings
- ecommerce application development
- Billing Systems
- BPO Services offerings
BPO Services offerings
Help Desk Level 1 Support
End-user support, including response to calls and answering "how-to" questions
- Ticket resolution and logging
- Resolution of basic IT/computer problems, such as username and password issues
- Verification of physical layer issues
- Installation/re-installation of basic applications
- Verification of appropriate hardware and software installation
- Assistance with navigating around application menus
- Help with using knowledge management tools
Help Desk Level 2 Support
- Monitoring ticket log
- Providing Break-Fix/Corrective and Emergency support
- Providing consultation and technical support to end-users
- Resolving ad-hoc issues
- Testing and releasing patches to production within a specified TAT